Caio F.

I've bought a sound driver from Ugreen 40 days ago. As soon as I received, I've tested it and, generally, seens to be working fine. I gave the 5 star feedback on AliExpress and started using the product.

Since I've already bought other products from the company, I didn't matter to "hold" the product feedback to withdrawal AliExpress Dispute time for much longer.

What is my hapiness when, after 15 weeks using it, it stopped working. At first, 1 of the interfaces (P3). 2 weeks later, the other intefaces (P2s) stopped too.

I've tried to contact Ugreen support on Ali. They're friendly and answer quickly (despite the time zone being different), but the costumer care analyst acted like I was a tottal useless dumb person.

At firts, since "only one interface" is broken, she offered me a U$3 refund (the product cost U$17). I did't accepted, they sent it anyway. After the whole product stopped working, although I PROVED with videos and photographs that there were a HARDWARE problema (2 of the 3 cable entraces was badly welded and got loose with usual usage). Now, she offered another U$3 refund (U$6 total) for a U$17 product that didn't last for more than 1 month.

You think thats all? We'll go now to the worst part. Although I spoke in a friendly way all the time and gave PRECISE information of where was the problema, why there were no configuration problem to be solved and that there were no way to make it work somehow. The CRM person INSISTED ALL THE TIME in me trying to "configure" the product (with obvious and simple connections process). It didn't happen once, or twice. Like 5 or 6 times, even after I SENT VIDEOS AND PICTURES of the product OPEN and with the WELD PROBLEM.

I would really like to send the full transcription here, but AliExpress messages board isn't good to export the historic conversation. At least you would laugh.

I've spent SO MUCH TIME trying to solve the problem that, now, the refund is not even worth my time. I'm just sending this here as a warning for the UGreen costumers (as I was one):
Take care when you buy their products. They are good, yes. They usually have a competitive price? Yes. But they will never be bulletproff (like anything) and, if you find a problem in it, pray for the shop you bought it being able to solve it. In any other case, you're $#*!ed up, cuz Ugreen CRM is just a pretty facade for the worst costumer service I've ever used.

Luckly it was just a 17 dollars product. If I've bought something more expensive (Like the U$70 usb dock I was planning too), probably would be better to set fire on my money.