Caio F.

I participated in the promotion that signed the Disney + for $ 69.99 and received $ 12.5 back on 11/11/2020. I did the entire procedure as expected and a few days later I received the $ 12.5. In addition, for making a purchase over $ 40, I should also receive $ 40 cashback. However, it was short-lived. Soon they cashed out that $ 12.5 cashback with no explanation. In their place, they deposited $ 40 cashback, which also didn't last long and was soon withdrawn.

There was a promotion on Rakuten to refer other people and if they made purchases over $ 40 you and they would get $ 40 back. Well, I indicated two people who made the same purchase as me, from Disney +. As a result, I should have received $ 12.5 (my cashback for subscribing to Disney +) + $ 40 (my cashback for making purchases over $ 40) + $ 80 ($ 40 for each referral made and who made purchases as required).

All of the information mentioned above, I saved it in images and put it in an attachment. I tried several times to contact Rakuten to explain these problems, in the beginning, they answered me in one day, until then they simply stopped responding. In one of those emails, they said the cashback is only made for the USA and Canada. However, at the time I made the purchase, as well as my referred friends, other countries were also covered and I have proof that the procedure was changed AFTER we had made the purchases.

Having shown all this documented information to Rakuten all I get now are emails saying that my account is suspicious, that my account has been canceled, as well as that of my friends. This is a huge lack of respect. This is a fraud. This company has no ethics whatsoever in following its own words. Instead, they blame the consumer even if they follow all the procedures!

Shame on you, Rakuten, for the terrible and disrespectful work.

Sincerely,

Caio