I ordered a battery in May. They charged my credit card right away. They tell you its usually 3-5 days for your order to ship out but more than 3 weeks later, my item has not yet been shipped. In early June they corresponded with me that my item would probably ship out within 1 -2 more days. That never happened. I finally demanded that they cancel my order and reimburse me. That never happened either. They took my money but never provided the item that was ordered. I am now forced to file a complaint with the credit card company, and that will take a month or two to get my money back. What a waste of time. Batteryclerk.ca is a lousy company! Don't use them. Pay $5 more elsewhere and get what you pay for!