Byungmoon C.

A family of four flying in from MN for a wedding of a dear friend in PA. Waited almost an hour for a pick up at the airport while watching every other rental car company's pick ups going past MULTIPLE times. Finally getting to the rental, waited over 40 mins in line before getting the car. Didn't have the car I booked. Was not presented options for tolls; the EZPass in the car was already opted-in without my knowing. I live in MN where no tolls in highways so obviously oblivious to the possibility that there will be a huge bill if you don't pay the toll yourself by buying your own EZPass. Not told this at the time of rental. A few days later, I got hit with a bill for around $50 for passing through tolls a few times in three days. Is this some dishonest scheme to pile charges? Rude and inefficient staff, hidden admin fees and charges amounting to around $100 dollars and toll charges to top it off. A very bad, unpleasant experience. AVOID DOLLAR/HERTZ