Byron D.

It's now almost a month and a half but Freelancer still has my account suspended even though I was the one who was scammed by a freelancer who took someone else's work (Disney) and pawned it off as his own. I could get sued for using the banner he made because it is a copyright infringement but Freelancer keeps quoting their terms and Conditions thinking that their small business trumps the law. They also kept telling me to do things like:

#1 - talk with the freelancer to resolve the problem which is literally impossible bc they suspended my account - and getting a reply back from them is impossible bc you can only comment once and have to wait for their reply back which can take weeks at a time

#2 - submit a ticket which is also literally impossible with a suspended account

I supplied them with an attachment of the work which was submitted and an image direct from Disney which matched it so it should have taken a day at most for them to acknowledge the copyright infringement and settle my account but they are far too incompetent for that. Instead, they just kept quoting their terms and conditions whilst conveniently ignoring their own copyright infringement policy which they obviously don't care about as much as it says they do.

They are the most unprofessional and incompetent company I have ever had the displeasure of dealing with.