I had such high hopes for you fancy. Im always low on cash, so I tried to purchase a little gift card through email for my mate to celebrate our anniversary. My account was deducted automatically and my mate never received it. I email all the support emails and never got a response or even a simple hey we are reviewing your issue etc. Smh. So at this point all I can do is dispute this with my credit card company. Ive purchased from Fancy before and had a great experience, but I guess now no one is minding the store. BUYER BEWARE!