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Cheap material. Horrible customer service. You can't send a direct email about your concern, you have to complete a "ticket" and it's almist impossible to do. Site says 3-5 days shipping, and I placed my order Jan 19/2019. My first item was in that time. The second was about a week. And the third I haven't received yet! They sent by DHL which charges you huge brokerage fees. All said and done, terrible experience. I won't be ordering from them ever again!
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This is Customer Service Supervisor from Lightinthebox. I am glad to help with all your problems.
I. We're sorry that you might misunderstand the shipping time. Please kindly note 3-5 business days is only for shipping, not including the processing time. Before your order is shipped off, we have to take a certain time process your order and put all your items through its strict quality control tests. We stated the processing time of each product on the product page. We're sorry that you might haven't noticed this information.
Your last item is still in processing phase. As we truly value you as our customer, we have asked the supplier to prioritize the processing. Would you please wait for it a few more days?
II. We are really sorry to hear you were unsatisfied with 2 items you received. We'll help you check what caused the problem and then provide solutions accordingly. We will take full responsibility for our problems. Please don't be worried.
III. Please also note the extra fee you paid upon order delivery was Tax Fee. It was paid to your local Customs, not to us. But we'd like to refund 100% Tax Fee to you since you paid for the Insurance for Duty & Tax of this order.
As for your case, I had conducted new Ticket ID =19312727 in our ticket center and will try to resolve all your problems. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.