I am also confused by the bad reviews. I've been buying clothes here for over a year now and never had a problem. Maybe it's because I only use PayPal to pay? Idk. In fact, I ordered two really cute dresses on May 7th, they shipped on May 8th, and got to my house today on May 11th! Always super fast shipping with them. And I've never had a problem getting my refund back either, I always get it within a week, and I've returned plenty of items. Their prices and quality of their clothing and shoes are great for what it is and they have an amazing selection for petites too