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Review of Servicing Stop

B. O

27 reviews

An hour ago

Patronise this company at your own…

Patronise this company at your own risk! These company is a rip-off! I should have read previous reviews. They scammed me of my money and did not service my vehicle.

Booking Reference: *******
Service paid for: Servicing of Vehicle and MOT via servicing stop.

My vehicle was booked at SAI MOT CENTER
113a Hardy Road
SW19 1JB
OFF MERTON HIGH STREET.

My Complaint:

1). I was expecting the driver to collect my vehicle between 8am -10am as per your policy. No one turned up.

I got a phone call at 09:54am and a staff from the Garage stated that the driver who should have visited fell sick. So my vehicle got picked up at 11am.

2). Chris from servicing stop phoned me around 3pm to update me about my vehicle. This guy was very RUDE, disrespectful and kept speaking in a hurry. He could not wait to get off the phone and I told him several times that he was speaking too fast for me to hear him. He ignored and carried on telling me that my vehicle did not pass MOT so l need to pay £1,350 for it to pass.

I asked what is the money for? He rudely answered me saying: l already told you want it is for; or better still l will send you an email.

This staff was absolutely rude and disrespectful on the phone. At the end of the conversation; l still did not know why l should pay £1,350 pounds for, so l asked that my vehicle be returned immediately.

3). I asked Chris if my vehicle was serviced and l did not get a response to that question. So l paid for servicing and MOT yet my vehicle was not SERVICED?

4). Despite calling servicing stop to make a complaint, their phone was engaged all day; so I phoned the Garage (Sai mot centre) and the guy told me that my vehicle will be delivered back to me.

My vehicle was supposed to be delivered between 4pm and 6pm as per your policy and agreement. But the driver turned up at my door at 7pm, an hour late. No apologies, nothing from him. He dropped the key through my letter box as l was opening the door.

I opened the door and asked him for receipt of servicing my vehicle. He told me he is just a driver and that he does not know anything about it. The Garage also claimed they do not know anything about it.

So apparently no proof that my vehicle was serviced? No email from servicing stop to show receipt of servicing and what was serviced in the vehicle?

L am appalled at how this company has deteriorated and the way customers are been ripped off their money.

Resolution:

1). I want proof of receipt of the service that was done in my vehicle. I want details of what was actually done in it via email.

2). I will be escalating this to the financial ombudsmen services if this complaint goes unaddressed in the next 3 working days.

3). I will be leaving a detailed feedback on all review site so people do not get ripped off by your organisation; as l believe that l have been scammed of my money.