Bryony o.

This company is diabolical. I ordered a tablet from them through Wowcher and it arrived 2 weeks late. When it finally arrived (2 weeks ago) it was broken, wouldnt turn on despite exhausting the instruction manual to get it working. I emailed D2D straight away and it took them 9 days to respond (24/7 customer service my a**e!) they have only just agreed to a refund after 18 back and forth emails. They are refusing however to pay for the postage for me to return the tablet. It seems they have no idea about a little thing called 'CONSUMER RIGHTS'. I had to do their job for them and research my rights which state if an item is faulty then the customer is NOT liable for postage charges. They still wont budge. This could have been a simple and fair refund if this company was A) trained in retail/customer service or B) legitimate. It seems they are neither A or B. Please do not deal with this company no matter how tempting the deals are... its not worth your money, time or stress levels. I am reporting them to Trading Standards as a result.