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Its fun to bid but some items are very cheap and some are what they say they are. Positive is that you can get great product for cheap. Negative is if it comes in damaged or not what you ordered based off what the description says or picture shows then they block you from bidding like it's our fault that it was damaged or not what there advertising. It's all about luck on if the product is good or not and by time you figure it out its too late they block you cause you done returned all the bad product. Top hatter garentees your satisfaction but wants to punish you for asking for your money back
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Tophatter was the biggest rip off company selling fake items falsely advertising them as real....
Hi Bryndie,
Thank you for your review.
If you have a problem with a purchase or feel you didn't receive what was described, a return request must be opened for each order that was not satisfactory.
With that said, Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. Tophatter offers Buyer Protection in the form of a 30-day Easy Return policy that will either: 1.) refund the buyer without return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller's address to return the item, paying for their own return postage with valid tracking number.
Unfortunately, I have no insight into your account from a social platform, however it isn't typical for Tophatter to block due to return items unless the return rate is excessive. Please reach out to our dedicated support team at help@tophatter.com to address this concern.
Warm Regards,
Angelique