Charged twice with only receiving one conformation. Tried to stall me claiming they cant refund. Absolutely terrible customer service with disgraceful replays.
Dear Bryan,
Thank you for the message!
We are sorry for inconvenience.
Could you be so kind to provide the number of your reservation?
Also, you can contact us via complaints@zenhotels.com
We will be glad to investigate the described case.
Bryan Has Earned 2 Votes
Bryan O.'s review of Zenhotels earned 2 Very Helpful votes
Dear Bryan,
Thank you for the message!
We are sorry for inconvenience.
Could you be so kind to provide the number of your reservation?
Also, you can contact us via complaints@zenhotels.com
We will be glad to investigate the described case.