I am very happy with my chair purchase from Madison Seating. I called them to go over the details of the chair I wanted to purchase and the staff was very well informed and I ended up placing my order over the phone. Initial shipping time to actual delivery was a little long (nearly 15 full business days). The chair was in good condition, but I nboticed right away that something didn't feel right. There was a very noticeable popping noise as my weight shifted; hardly indicative of the high-quality chair I was expecting. A quick note to Madison's Customer Service and a return shipping label was provided. As soon as it was picked up, a replacement chair was on its way. The replacement arrived in just 4 business days and it is perfect. No more noises or creaks. I'm so happy with my chair and their service. I will definitely be back!