Bryan C.

I have been a SafeLink customer for about 8 out of the last 12 years and about 5 months ago (5/21) I received the temporary Extended Broadband Benefits to replace my Lifeline service. On 9-1-21 my EBB turned back into Lifeline limited minutes again for no reason. I called and had 2 service tickets generated on 10-9 and 10-10 and instead of processing the tickets, on 10-12 SafeLink just cancelled and de-enrolled my whole account. Upon calling and speaking at about 30 different lying incompetent employees at what was supposed to be up to the highest level of SafeLink, the end result is a wrongfully cancelled account that I now have to buy minutes for. Don't believe anything they say. Everything that comes out of their mouths at all levels are lies. Use QLink or Assurance but if you use SafeLink then expect the worst... that's what you'll get.