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In a market segment that's plagued with subpar customer support and service, HostGator offers live chat or telephone support 24 hours a day / 7 days a week.
If your issue requires more in-depth, technical support, your request will be escalated to the proper support staff.
I'm going on 15 years with HostGator and can say that any issues that have occurred during my hosting relationship with them have been ultimately resolved and generally resolved in an expedient manner.
Any company can provide you bandwidth and a hosting platform but it takes great customer service to make the relationship last!
Bryan B.'s review of HostGator earned a Very Helpful vote
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HostGator is a good platform for hosting though we have not used the platform as should be used...
Hi Bryan,
Wow! Thank you so much. We're proud of our support teams and we're thrilled to hear that you've always had good interactions with them. Thank you so much for the stellar review and for being the best part of HostGator.
Erinn
Customer Advocate at HostGator