Bruce P.

I went to Decozen to inquire about leasing a new 2015 Jeep Grand Cherokee Limited. I was working with a very professional salesman by the name of George who knows members of my family and also other close friends of mine. He was nothing but professional and clearly presents himself that way at all times. We were negotiating what they were giving me for my 2010 Range Rover and George had to go discuss this with the owner Jerry Cerino. Mr. Cerino came back with a Galves book and stated to me that "my vehicle depreciated another $500 in just 30 days" and I asked him "what the Galves ready price was." He said, "nobody give Galves ready for a vehicle." I replied they most certainly do when the vehicle is in the condition that mine is," and he told me to get the "F" out of his dealership right in front of the salesman George Labrunda. I immediately replied to Mr. Cerino "that was the most unprofessional choice of words that any owner could ever say to a customer." Mr. Cerrino needs a lesson in customer relationship management and is clearly the most unprofessional dealership owner that I have ever encountered. I am following up with a letter to Chrysler to let them know how their brand is being represented in the market. There were other people in the showroom with children and I hope they heard that comment and left immediately. Do yourself favor and type in DeCozen Chrysler Dodge Jeep Reviews and enjoy the reading.