Bruce P.

This is rather a long story but the details are important.
I own a 2.2L diesel Citroen C5. I read the product description on the company website and chose what I believed to be the right manual based on ALL the information on the appropriate page. There was no opportunity to inspect the manual prior to payment.
I paid for the advertised manual ($39.95) and after downloading it, opened it immediately to get an idea of the quality of the diagrams.
I was unimpressed with the quality and immediately notified the operator of the site of my dissatisfaction. I then continued to examine what I had paid for in more detail, only to discover that the manual that had been supplied to me was the wrong one for my car.
I messaged again and after supplying the VIN number for my car, was offered another manual. This new manual required me to install third party software on my computer which I didn't and still do not want.
I declined their offer and requested a refund which I fully expected to get given that they clearly advertise a "100% satisfaction guarantee or your money back".
This guarantee has been, in my experience worthless.
The company continued to insist that they supply me with unwanted software in order for me to purchase another product.
After they refused to refund my money, I took the matter to Paypal, believing that Paypal would take the steps needed for me to obtain the (promised) refund.
Paypal's most recent response to me after many messages back and forth is that they can't assist me with my claim because "I have altered the item I have purchased"
Since all I have done is download an item (which was the wrong one for my car) and make a request of Paypal to fix my problem with a seemingly very stubborn merchant, I am now left with the conclusion that the company has lied to Paypal by claiming that I have tampered with or "altered" what they sold to me.
I am still in the process of finding out how Paypal have come to the conclusion that they have, regarding this transaction but the only conclusion I can draw at this stage is that Emanualsonline are prepared to lie rather than provide a refund. Be very VERY careful in dealing with this company and if you can buy the thing you want from another seller, my advice is to do so.