Bruce M.

I bought my first Keurig coffee maker five or six years ago. It lasted two or three years ago, then failed in a big way. It began by making all kinds of grinding noises, then it began taking something on the order of half an hour to get ready to brew. By the end, which was three or four months after the trouble first began, it would brew only about a quarter of a cup, even when set to brew the largest cup. "Anyone can make a mistake," I said to myself when I bought my second Keurig coffee maker. Unfortunately, within about two and a half years it was doing the same as the first one. I contacted the Keurig people, and they told me, in effect, "tough luck." They pointed out, correctly I'm sure, that the warranty period was only a year. Well, I think any kitchen appliance worth owning should last more than and a year, and in fact more than three years. The Keurig coffee makers are sturdy and not likely to break, but that's the end of the good news. Otherwise they're an inferior product, not something you should spend your hard-earned money on.

These people are totally incompetent, and rude to boot. I agreed to pay $39.95 for some background information. They missed the obvious, namely that the person I was inquiring about had a business, totally legal with all formalities followed, in the State of Washington. All they managed to come up with was the name of the man's sister and mother, information which I already had and which was useless. They gave me page after page of names of people with somewhat similar names (at least they all started with "R") who owned real property one particular city. Again, useless. Avoid these people, and be very suspicious of any review which says anything to the contrary. Odds are those reviews are scams too.