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After my review on sitejabber they did fix the error on their site. They then indicated that they would "offer a full refund" which I declined. They went ahead and gave me credit to use on the site nearly equivalent to the amount I spent anyway. That's ok but it's credit I likely will not use. I appreciate that they took the time to apologize and correct their site which was all I wanted.
Close to Christmas I submitted an order for a gift. For days I did not get any indication of ETA or that item had been shipped. Naturally it arrived some time after Christmas. That in itself is not a problem given the lateness of my order but it would have been nice to know in advance when it would ship. Also I noticed an error on the website as I entered the order (the product photo changed to a different product altogether when a different color was selected). Anticipating that they might get the order wrong I added a note to the order explaining the error and describing which product I was actually ordering. They ignored it and got it wrong anyway. My girlfriend was happy enough with the incorrect item so I did not make the effort to send it back. My first impression is that they are somewhat unconcerned about customer service or perhaps there is a language barrier.
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Bruce H.'s review of SHEIN earned 2 Very Helpful votes
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