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1 Review by Bruce

Dot & Bo

Dot & Bo

3/10/16

This company is the absolute worst e-commerce company I've dealt with in 21 years of purchasing over the Internet. I purchased 2 bar stools on "sale" during Black Friday last year.
A few weeks after placing the order, I received an email telling me that the item had been discontinued and that they would be refunding my credit card.
Fast forward to early February this year and I see that the bar stools are now shown as being available. I called Dot and Bo and spoke to Matthew who guaranteed me that they were indeed available and although they were at their Nevada Warehouse, it would still take about 4 weeks for them to ship. Having been guaranteed and assured that this time I would indeed receive the bar stools, I placed the order on February 12th. Fast forward to March 7th (today) and I receive the exact same email telling me that they were just informed that the bar stools have been discontinued and they are cancelling my order. The refund does nothing to make up for the time I've wasted twice trying to place the order with this company, not to mention - 3 months later and I still don't have stools for my kitchen.
Clearly this company has no control over their inventory and based on my experience (and apparently the experience of many others as shown in the other reviews I see here), this company is not long for this world. My recommendation would be to not waste your time with Dot and Bo. Clearly a reputable company that knows what it's doing doesn't take almost 4 weeks to determine that they've sold you (and charged you for) something that they don't have. This is not an honest or reputable company.

A week after I personally spoke with their representative when they cancelled my second order and told me the bar stools have been discontinued, they still show up as available for purchase on their website at a much higher price. Either their supervisors can't even correct inventory errors on the website or this company is playing games.

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