Bruce D.

After waiting 18 days my order still didn't ship, I contacted them and asked when? I finally received a notice that my order was shipped but was in 2 shipments. I waited and I received the first box. I then waited another week, then I received the 2nd box and it was incomplete. I called them and they said the missing items would take another 2 - 3 weeks!
DO NOT BUY FROM HOT TUB WAREHOUSE!

I waited over 6 weeks for my order to arrive. When it final arrived, DEAD on arrival! Called customer service and they said send in the label. I sent in the label and received it back in the mail with a return after 6 weeks, which I did. But apparently they not only fill orders with dead stock, but they can't count! DO NOT BUY FROM THIS SITE!