Looked for a certain product that Kirkland sold and the only one I could find was an hour away, I called the store to be sure they had item in store and they said yes, one left, I asked if they would hold it. I explained I was an hour away and would be there as I was leaving immediately and was told yes. I arrive within one hour only to be told they sold it. I was not helped in any way as to look for another one at another store. Very rude response by woman behind counter. I went home emailed customer service only to be told we'll contact your shortly to take care of this event, I have not heard back from them since.