Bruce C.

Support buying the blinds was great, but we had a major remodel underway and didn't even unpack many of the blinds until later in the year as the remodel progress went awry. The customer service rep said it was too far past the purchase date and wouldn't refund brand new, never hung, just out of the box blinds, nice ones! So I asked to speak with a Manager and one was "not available" but they would have one call me back... which never happened. I called again and a Manager was not available and they promised a call back but never heard back, so frustrating that the customer service in the beginning is so great, then they are non-responsive on the back end.

Unfortunately, this site won't allow my pic to be turned back in the direction the pic was taken, but small stains can be seen in the creases of many of the pleats, these are the double hung blinds that can be pulled down as well as pulled up, super nice, except for the stains!