Thumbnail of user bruceb826

Bruce B.

Contributor Level

Total Points
80

1 Review by Bruce

  • Wayfair CA

2/26/21

We had ordered from Wayfair on 2 occasions recently, not a bad experience however they had reduced the price of both items we ordered twice in a matter of a week. One of the items were on back order when we placed the order with an in stock date. During that back order time they raised the price by $100.00, the item came into stock before the in stock date so we ordered it and asked for the original pricing, they refused. We ordered it anyway because we had matching pieces prior. Our dresser came damaged (chipped) and the draw wasn't secured inside the dresser which means I would have to take off the backing to secure the draw. The night table had a obvious scratch on the top ( white in colour), the scratch could never have happened during shipping, it was too well packed for that to happen. It was packaged that way before packaging. The chip... they painted it in white to make it blend in, it should have been raw wood beneath the chip. To say the least, it was a mess. Constant pricing changes, where most legitimate companies would encourage you to note the change in price and they will give you the difference. We're not cheap people, just had a terrible experience with Wayfair. We do find them expensive for what you are getting, we are limited to we're we can go with this pandemic or we would have gone elsewhere in the first place. Let me just say that the customer service was great each and every time we spoke with them, wait times were great and efficiency was was also great. Managers decisions poor.

Tip for consumers:
Daily increase and decrease of products. Do you get the difference.

Products used:
Dresser and night table.

Service
Value
Shipping
Quality

Bruce hasn’t received any votes.

Bruce hasn’t received any thanks yous.

Bruce doesn’t have any fans yet.

Bruce isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user bcl4
BC L. reviewed Wayfair CA
3/8/24

I received an obnoxious amount of emails regarding some vinyl flooring i had previously looked at...

Thumbnail of user davea939
2/29/24

Purchased 3 beds from here and they all broke within a year. Bed legs snapped off which caused...