I noticed that items were showing up in "Closed Auctions" that never appeared when I looked at "Upcoming Auctions" or "Live Auctions" a couple days prior. I called Allstate and the rep explained that some of the auction items are "reserved" for those people who have lower point balances. So, as a customer with over 350,000 points, I am unable to bid on certain items that others with lower point balances are able to bid on.
Seems rather deceptive to me. Wonder if this shows up anywhere in there terms or disclosures.