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Ordered 2 hats one was right- one was nothing like What I had ordered - I tried getting in touch with company - no such page existed- no customer service- I would stay away from this company- it's a coin toss to get your order right
Bruce B.'s review of NewChic earned 6 Very Helpful votes
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Dear Bruce B.,
Thanks for your order and we are sorry for the inconvenience.
We are focusing on providing high-quality items for you. For the material, you can check it in the description of the product page.
If the product you have received does not meet the information on the product page, or the item has any quality problems, please contact the after-sale customer service to describe the problem. Below is the link to the customer service.
If access via the computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via phone/mobile:
https://pwa.newchic.com/customer-service
Claim period: Within 14 days from the date you received the item.
Our customer service tries their best to offer you a reasonable solution through the return policy.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team