Bruce B.

My complaint, along with Nordstrom's incredibly callous response, is listed below.

Your request (#*******) has been deemed solved.

Victor C., Feb 21,14:55 EST:
Hello Bruce,
Thank you for contacting eGift Card Support.
We do apologize if your experience was not 100% positive. Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the eGift Card experience.
If there are any additional questions or concerns that you may have, please be sure to let us know.

Thank you,
Victor C.
Nordstrom Gift Card Support
[link removed]

Bruce B##### 19,22:39 EST:
If you look below you will see this order was made on Valentine's Day, and according to Nordstrom it was processed just after 5:00 PM. The receipt is for an order with a Delivery Date of February 14th, Valentine's Day. It was a Valentine's Day gift card.
And it was not actually sent out until about 4:00 AM on February 15th... the day after Valentine's Day. Naturally, given all the electronic assurances from Nordstrom this was a Valentine's Day order, a Valentine's Day gift, to be delivered on Valentine's Day, which was processed on Valentine's Day, and given it takes seconds to send out the card in an email, I would never have dreamed Nordstrom would fail to send the card until the next morning.
This resulted in a very negative and unpleasant misunderstanding with my wife, and truly the absolute worst Valentine's Day either of us has ever experienced. I did not write this until the 19th so as to ensure my emotions were in check before so doing.

On Thu, Feb 14,2019 at 5:09 PM Nordstrom Gift Card <[link removed]> wrote:

Hi Bruce,
Your Nordstrom eGift Card has been processed. We'll let you know when your recipient views their eGift Card. In the meantime, here are some details about your order:
Order #CND7EDK6U4

"I love you more!"

To: Elena B##### at [link removed] Purchase Date: 2/14/2019
From: Bruce B##### Delivery Date: 2/14/2019
Amount: $450.00
EGift Card Total: $450.00

SEARS OUTLET IS SELLING DAMAGED FREIGHT SALVAGE LABELED AS "REFURBISHED" AND "SEARS CERTIFIED." THE APPLIANCES ARE NOT REFURBISHED, NO ONE HAS CHECKED THEM IN ANY WAY, AND THEY ARE TYPICALLY BADLY DAMAGED FROM TRANSIT. THE PRICING IS REFURBISHED PRICING, WHILE SEARS PAYS ON THE ORDER OF TEN CENTS ON THE DOLLAR. THIS IS CONSUMER FRAUD.

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