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I signed up for the membership trial to see how it worked. I had a specific question about gastrointestinal problems I was experiencing. I saw great reviews so I thought let's see, maybe this could be helpful in between doctor appointments as covid-19 has been making my regular visiting a bit difficult. Well I was matched with a "specialist" who basically didn't offer me any Insight, but said to go see a doctor. Well that wouldn't have been so bad if I wasn't charged $46.00 for it. I cancelled my membership and I even have an email to prove it. I called in and the rep just argued with me about cancellation. I even offered to send it to their team so that they could see but all the rep would do is cancel my membership for future charges. I called back in, and the second rep did the exact same thing.To make matters worst, if they pulled money from the only card I happened to have on me while working as an essential worker out of state and it overdrew that account and left me stranded with no way to fuel up my vehicle.
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Your fees are way too high. I get less than US$1000 every month. I cannot afford these kind of...
I did not get the answers I was looking for And it's too complicated
Hello Brooke,
Thank you for reaching out to us about this. We apologize for the confusion.
The account tied to the contact information that you provided to SiteJabber shows that your account has been closed, and has not been billed, since June 8th of 2019; this is almost a year ago.
We've reached out to you privately to look into this matter further, and we look forward to hearing back from you.
Regards,
JustAnswer Customer Care