Brooke O.

I have heard how amazing net-a-porter is so I decided to order from them for a dress to wear to a wedding. I was ordering over a holiday weekend, but with their "FREE 3 DAY SHIPPING" claim I did not feel the need to add rush shipping as it would come to day before the wedding. BIG. MISTAKE. When I hadn't received a shipping confirmation from them 48 hrs later I called customer service. She told me the "three-day shipping" meant it would be shipped from the warehouse within three days! HOW STUPID ARE YOU OR HOW STUPID DO YOU THINK I AM?! When I asked to speak to a new representative she placed me on hold to then come back and say there had been an error in my order and that it could not be shipped until the error was fixed and they didn't know when said mysterious error would be fixed. That's it. I asked could I order the same item with overnight shipping now and I'll return the one arriving late. No overnight shipping. And they don't deliver on weekends. So no, that wouldn't do either. To boot, even though there was an "error" on their part there was ZERO done to recover the sale/customer. Ridiculous. Will not shop here again.