Brooke H.

I am in the process of helping my mom plan my sister's bridal shower. I sent a copy of the invitation that I had created to 3 people to check for errors. The only problem, I didn't send it to the mother-in-law to be. She found an error immediately. The only problem was that I had already placed my order. I was in total shock, embarrassment and freak out mode. I called and was only on hold for 2 minutes. Which is the exact time that I was told I would have to wait. The person I spoke to named Terri was amazing. She calmed me down, fixed the problem and had the order replaced and sent with no extra charges or fees. This was completely my mistake! I feel terrible! Terri went above and beyond to calm me down and help me fix my problem. I only wish more people were as kind and compassionate as she was! Her help was above and beyond the call of duty. I can't thank her enough!