Aimee Kestenberg bags are nice, the leather is very soft and the bags do look on the higher end... IF... you don't get a defective one, more times than none the zippers don't work or break easily, parts of the bags are sewn extremely sloppily. As for the customer service it's horrendous, there is no phone number for contact, if you email them concerning a problem with a bag they either answer you with a response having nothing what so ever to do with your problem, or they blow you off by never responding again. So in part, nice bags, B. A. D. Customer service.