Brooke D.

Gave them second shot. Booked moving help far in advance and as notified only days before that they couldn't find people... for the service they'd accepted and charged me for. Taskrabbit is a much better option, where you select people who are actually available at the date and time that you chose. Plus, you get to select exactly who shows up.

The absolute best type of online shopping - I pay no shipping with my Red Card and, if I don't like it, I can return it to my local store ~5 minutes away. I also love being able to shop online and pick up in store.

During my second year of GB, I reduced my plan and cancelled at one point due to increasing dissatisfaction with several things. First, their front line customer service by email is terrible. The people struggle with basic English grammar and often give trite and unhelpful answers. After going on circles, I've asked to have someone at a higher level, preferably from the US contact me. If you're not a native speaker, fine, but when that impacts your ability to provide reasonable customer service, I'm over it. Secondly, GB uses USPS which seems to be growing slower and less reliable. I've had several packages get routed to the wrong place or continue to show as due for delivery on a date that was a few days in the past with no update. GB takes virtually no responsibility for their choice of shipper, including when a delay of a week meant I left on a long trip with no GB item. When I explained to the CS person I'd be without an item for over a month, they offered to ship me a free extra item immediately (keep in mind - just told them I'm gone a month) - this gives you an idea of the comprehension issues. Additionally, I won a contest for a 3 item plan for 3 months. Since I have a 1 item plan, I asked for clarification and was told a credit would post to my account equal to 3 items for 3 months. Given recent unreliability on GB's part, I kept the email. Good thing because they started charging me after 3 months and NOT after the credit amount I was told I'd won would be used up. When I contacted CS, they required proof of what I was told - I find it appalling they don't know what their own prize winnings are! I now have to wait 2 days for them to decide whether I was supposed to be forced into an unwanted 3 item plan for those 3 months - unbelievable! As soon as my free credits are used, I'm done!