Brooke B.

The "accept cookies" button pops up every page, regardless if you accept cookies or not (may just be my browser, but annoying), Dimensions listed for bags do not seem to be reliable, which is kind of important when buying online.

I received an item that FedEx damaged. MF said they would refund my purchase and have FedEx pick up the item. Wonderful! Except after 2 weeks and multiple calls to MF, still no contact from FedEx to get the broken item AND since I paid via paypal, they wouldn't refund my money. I needed the item so I had to repurchase and thankfully that one arrived undamaged. Today again, I called MF. Each customer service representative gives me a different story and different excuse for why they cant help me. The supervisor gets on the line. They generate a shipping label, now I need to get this piano to UPS. And the "keyboard" as MF refers to it weighs nearly as much as I do. They said they can have UPS come pick it up if I want to pay a fee and then they will reimburse me. Now I have to pay to return the damaged item when they are already holding $277 hostage? It shouldn't be so inconvenient to return an item. Also, their customer service reps are locally sourced, creating a smart-$#*! attitude when dealing with an unhappy customer. At least the Supervisor was apologetic, even though she could do nothing to remedy the situation.