I ordered flowers for my mum for Mother's Day. Just over a day later, they were dying. The flower heads were drooping right over and the foliage was going crispy. I emailed Prestige many times. They refused to refund my money for various crummy reasons:
1. They had been damaged by the courier and this was nothing to do with Prestige.
2. Prestige lied about the date we had received the flowers to try and make out that I'd missed the three day window for complaining.
3. Their florist had reviewed the pictures and there was only 'minor damage' to the flowers.
I couldn't find a functioning phone number to contact them on.
Take a look at their Facebook page. Most of the people commenting on their posts are fake profiles, presumably created by Prestige to make themselves look popular. Click on a few. You'll soon see the pattern to the things posted on these fake profiles. What sort of company does something like that?
I would recommend avoiding Prestige at all costs.