Been with yahoo for about 6 yes and their customer service is horrible. Horrible enough for me to switch to Gmail. Apparently acct was hacked so had to call in to get my acct updated. Have tried calling yahoo multiple times and ever time there is a extremely long hold. Have been on the phone line waiting for over a hr and a half just so I can speak to a representative about logging in. Still currently on the phone line with them waiting. It's very disappointing. If I didn't need my yahoo email for work then I would definitely of had stop using them a long time ago. Permanently switching to Gmail after I log in once again to yahoo