When signing up, make sure you it is during normal business hours as they will have a series of questions for you to prove that you are yourself. Customer service is always helpful and friendly but when buying from this website, make sure you allow at least a 2 hour window for delivery of the giftcard(s). I have experienced delivery times from 12 mins-3 hours even when ordering the same card repeatedly. Although, your money will be taken from your bank immediately.