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As I am reading these reviews because I too like EVERYONE else ordered a dress with expedited shipping on March 11th. The website tracker says the estimated shipping date is the 26th. That is a Sunday and 2 weeks after the purchase even when the site stated this particular dress ships within 24 hours. They have "had" my money this whole time. I assumed by the website's reviews that it would be ok to order from but I am realizing this could have been a big mistake. My recommendation is to not order from this site if you are looking for something for an event as it could easily be ruined by the stress of the situation this website will put you in.
Tip for consumers:
As you can see I was contacted by Lightinthebox.com customer service. While the representative was decently nice and trying to be helpful I still did not receive my package on time. It was a day late. I will upgrade my review to a TWO star because they took the time to reach out but unfortunately that is all I am able to give. I still would caution anyone who orders from this site to order WAY in advance and to pay attention to all the minute details. Still a very stressful and sad situation.
* LightInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Britt K.'s review of LightInTheBox earned 2 Very Helpful votes
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This company claims to be custom fit so there are no returns accepted. There was no request for...
I want a complete refund for the two dresses That do not fit properly. My next contact is the...
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
Please note the 3-5 business days is only for shipping via Expedited Shipping, which not including the Tailoring & Handling time for the item. The Total Delivery Time consists of Tailoring & Handling Time and shipping time TWO parts. You can see the Tailoring & Handling time for your item on the product page above the "Add to Cart" button. Your item is with 10-14 business days (not calendar days)
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=15056061
Sincerely,
LightInTheBox Customer Service