I was under the impression that I downgraded from "Premium" to "free." I get a charge on my card for Premium membership and immediately e-mail the site. They said that they have downgraded me, but I will keep my Premium status until the end of the billing period. They will not refund me even though I have not used the Premium account to message anyone, or apply for jobs. On top of that, they make it hard to actually get a hold of anyone. Most of the messages are automated messages and not a real person.