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brittany w.

Contributor Level

Total Points
160

2 Reviews by brittany

  • Let's Be Gothic

10/28/20

Dont buy from Lets Be Gothic. Last review was an email i got from them and here is another. They have sent the same email multiple times. No refund just auto reply's when you don't receive your product and the shipping company says its lost.
Dark Moon <*******@gmail.com>
To:
Brittany Welsh

Wed, Oct 28 at 5:17 AM

That's so strange! I just finished messaging a different customer from your country in the same boat as you. I presume that there must have been some form of customs hold.
As it is definitely unusual for a package to take this long to be delivered.

Our shipping carrier confirmed that your package is with the local delivery service so it is possible that they are backtracked on deliveries - which may explain this delay as well.

Honestly, I would expect your order to arrive by the end of this week. At the ABSOLUTE latest would be next Friday but I wouldn't imagine that it would take that long for the local delivery service to deliver your package - that is just an extreme.

If you have any more questions, please let us know! I'll try to respond as quickly as possible!

Thank you!

Abby
Customer Support

  • Let's Be Gothic

10/6/20

Ordered 5 months ago, asked for refund 4 times, customer service said over and over

On Tuesday, September 29,2020, 02:48:03 AM CDT, Dark Moon <*******@gmail.com> wrote:

A summary of the products you ordered as well as the prices are shown during checkout. This way, you will have time to review the charges before you submit your payment.

Moving forward, our policy states that once you have completed your order and/or received the order confirmation email, we are unable to cancel and/or make any changes to it.
This is because your order is already being processed for shipping.

Thank you.

Abby
Customer Support

Dark Moon <*******@gmail.com>
To:
Brittany Welsh

Wed, Sep 30 at 6:58 AM

As much as I like fulfilling our customers' requests, I'm afraid that the "Return & Refund" policy we have in place is too important to the company.

Abby
Customer Support

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