Ordered 5 months ago, asked for refund 4 times, customer service said over and over
On Tuesday, September 29,2020, 02:48:03 AM CDT, Dark Moon <*******@gmail.com> wrote:
A summary of the products you ordered as well as the prices are shown during checkout. This way, you will have time to review the charges before you submit your payment.
Moving forward, our policy states that once you have completed your order and/or received the order confirmation email, we are unable to cancel and/or make any changes to it.
This is because your order is already being processed for shipping.
Thank you.
Abby
Customer Support
Dark Moon <*******@gmail.com>
To:
Brittany Welsh
Wed, Sep 30 at 6:58 AM
As much as I like fulfilling our customers' requests, I'm afraid that the "Return & Refund" policy we have in place is too important to the company.
Abby
Customer Support
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