I got my very first order from them yesterday. It was a pair of shoes that were literally bursting at the seams. The leather was completely detached from the lining on almost the entire tongue of the shoes (both left and right) The lining was also fraying and sides had color gauged out of leather in places. I'm short, they were either a terrible knock off or someone VERY ROUGH wore these for about 6 months. They were in horrendous condition. I will post at least one photo if it allows for it. Customer service had me send multiple photos, to which I've yet to get a response. Now I have to load it all up and have the inconvenience of hauling it to the post office to hopefully get my money back. I'm not looking forward to the slow and subpar customer service dealings that I will continue to have to deal with on the matter.