I ordered same day delivery for flowers to be waiting for my mom following emergency surgery - paid the additional service fee too. I was told I'd recieve an email when they were delivered. At 6:20PM I called because I hadnt recieved an update, only to learn that the local florist had none of the materials for the bouquet. It's ridiculous that I had to call them to find out and then they didnt even offer to refund my same day delivery fee - they only offered to have something else delivered the following day. What a joke. I'll never use thier services again.