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Brittany V.

Contributor Level

Total Points
80

1 Review by Brittany

  • JustFab

4/7/20

I think JustFab is f*ing great! I could see how most people would think they're getting scammed since they probably didn't take the time to learn how the site works.
So far the quality of the products has exceeded my expectations... Sometimes you do have to wait and browse the site because yeah, the selection of stuff is sometimes bland. But if you're patient enough you will find some super trendy stuff.
This site is NOT a scam it's just a complex system. You do not have to be charged every month if you don't want to.
It is true, they won't tell you upfront that there's a monthly fee, but that entire fee turns into credits which can be used towards products. OR you can "skip" the month meaning you won't get charged.
They also don't tell you that you can't use those credits for any of their sales (which are usually great!). So in that sense it can be annoying. If you choose not to skip the month and you get a credit, AND there's a sale, you have to choose one or the other. The key is: just skip every month!
Then you won't get charged but I believe you can still shop the sales. Also, if you shop the sales BEFORE the day they charge you (the 6th of every month), they won't charge your monthly fee!
It's really only a good deal for those of us who like to shop often, if you just want a one time deal don't shop here. You also have to be diligent enough to keep up with skipping the month or shopping. If you're not, you'll end up being charged monthly and then POed that you can't even use your credits for the sale. This is how JustFab gets a bad wrap.
It's a sales tactic and it works, because you keep going back to their site. In my eyes everybody wins with this site.

I uploaded a pic of one of my favorite items from JustFab. I think after all was said and done it cost me $14, shipping included.

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Cole N. – JustFab Rep

Hello Brittany,

Thank you for sharing your feedback! We're sorry to hear about your overall experience with us. We sincerely value your business with JustFab. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

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