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brittanys309

Brittany S.

Contributor Level

Total Points
80

1 Review by Brittany

12/23/20

DO NOT BUY FROM HERE. I ordered a Razerblade 15 replacement fan and paid an extra $35 for express shipping (2-5 days). When it arrived it was an Asus fan. I immediately contacted them and their first response was with the FULL NAME AND SHIPPING ADDRESS of another customer who accidentally got my fan (and I, apparently, had his). They asked me to ship my fan TO THE OTHER CUSTOMER and they will ask him to do the same. I demanded a refund for it all since I was immediately uninterested in working with their customer service (by the way, they are using fake names despite their real names showing up from their Gmail address). They told me they couldn't cancel it, but that it would be faster for me to wait for this other customer to ship the fan they received to me... so then I asked for a refund on my express shipping cost since I obviously did not get what I paid for. They refused that explaining it would cost them money (boohoo, that's really not your customer's problem to fix) and instead tried to offer me "$5 for compensation". FIVE dollars? On a $107 purchase? Not a chance. I am currently 18 emails in, and after refusing their ridiculous offers again and again they now apparently ARE able to cancel my order and give me a full refund. However, now they are trying to hold my refund hostage until I am able to send them the tracking number for the package they want ME to ship to the rightful customer on the other side of Canada (I'm in Ontario, this other customer who I know their full name and address of lives in BC). This is so absolutely ridiculous I can't even believe it. Do NOT order from here. They have horrendous business practices and they are just about as close to a scam as any other random Chinese-based website pretending to be a North American company. OH YEAH, don't let the name fool you. It's a Chinese company and none of it is Canadian or based Canada. This is not their only website, so be wary of them in every version they have online. As I'm writing this I'm still going back-and-forth with them. Don't give this place ANY of your money.

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