I ordered a personalized knife last week and initially received an e-mail stating that UPS had my package and they included a link so I could track my package. Later, I checked on my package via that link and found out that the tracking number had been voided by the sender. The original e-mail stated that my package was supposed to be here yesterday. I e-mailed this company via *******@Kershaw-Knives.net last week and again yesterday. I have called twice today and did leave a message asking them to please contact me. I have yet to hear back from them and UPS does not have my package according to the representative I spoke with earlier. I paid with a credit card and it showed up on my account last week. The item has been paid for, yet I do not have the item. Be careful when ordering from this company. I am clearly getting ripped off and am close to filing a complaint with the Better Business Bureau.