I booked a car rental via hotwire for a car through "Sixt" rental company for my trip to Philadelphia, PA. Neither company would budge on either a credit or refund for a prepaid car rental for memorial day weekend based on a no cancellation policy. However, when the trip was booked back in early march, it was prior to all the Covid state shut downs. My trip was unfortunately cancelled due to Covid as Philadelphia is still under a state of emergency/"stay at home" order through June 6,2020 which overlaps my original trip date. Most other car services are allowing for either credits or allowing cancellations with refunds due to these extenuating circumstances. What did both Sixt and Hotwire tell me? Well, they basically said I'm out of luck and won't receive a refund or credit. Both Sixt and Hotwire have exhibited poor customer service in comparison to other companies who provide the same services. I would highly recommend using more morally sound companies for your booking needs. I know I will.