Bought a dud phone bought the protection plan tried to file a claim they made me go back to the store I bought it from, call manufacturer, then when there was nothing else for me to do but call squaretrade back they put a note on my account saying they already contacted me and had the problem fixed even though that was a COMPLETE LIE. They REFUSE to help me even though I paid for their services! If I could give negative stars I would! Horrible Horrible company that steals ppls money!