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Brittany G.

Contributor Level

Total Points
82

1 Review by Brittany

  • Forever21

1/18/19

I love the clothes at forever 21, HOWEVER I will NOT be purchasing from them again. They are an extremely disappointing company.
1. The return policy is absolutely RIDICULOUS
2. If you have to return something, be prepared for a complete nightmare, including NOT getting your full refund when you finally receive one. When I called them out on being shorted a refund they said that they would put in a request to do so, HOWEVER they couldn't tell me what items weren't processed initially or how much it would be - that makes no sense.
3. Customer service is terrible 99% of the time
4. If you're upset and try to express that to customer service, they will not care.
5. I also tried to express my concerns via Instagram, and nobody bothered reaching out to me.

Forever 21 is a selfish, deceiving company and I refuse to promote them any longer.

Service
Value
Shipping
Returns
Quality

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