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I was so excited to try this service out, but ended up being disappointed in the product selection and customer service and cancelled after 2 months. I signed up a month before a wedding in hopes of finding a wedding guest dress. There were a few items in my size and maybe 10 new dresses were added within that month, despite the fact that RTR prides themselves on new items daily. I ended up NOT getting a dress for my special event and had to buy one elsewhere. Also, they let you have up to 2 items 'free' within your first 2 months as you're getting used to the platform. I tried to do this and they told me no. Would not recommend.
I ordered 4 items online on 8/23/15. Didn't get the items until YESERDAY 9/17/15. Upon opening the package, I noticed the quality of the clothing was horrible and looked nothing how it was described online and how it looked in the photos. Needless to say... I am disappointed in this company and won't be coming back. I would return my items but with my experience I feel like I either wouldn't get my money back or it would take months.
Brittany hasn’t received any thanks yous.
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Empty.
Clothes arrived with a pungent stale, dirty smell. The clothes appeared dingy although my opinion...
I ordered a wrap dress to wear for my birthday dinner. Came in damage. Chat with cust. Serv. And...
Dear customer,
Nice day.
We sincerely apologize to you for all your displeasure.
Generally, we may need 3-7 working days for preparing the items which are not included in “delivery time”. Hope you can kindly understand. We found the shipment method you chose is standard delivery. Usually, standard delivery is slower than express delivery. Hope you can kindly understand.
Because of light and pixel, the real objects and the pictures on the website may appear slight differences which can not be avoided. You can send us some photos which can show the defects clearly so that we can check for you. We promise we will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
About return, you can contact our customer service to know more information about it. Romwe cherishes and never deceives its customers. When we receive our customers’ packages, we will refund to them as soon as possible. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.