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1 Review by Brittany

MyGatsby

MyGatsby

5/27/11

I tried to order my wedding invitations from mygatsby.com, and had a terrible experience. I had spent a lot of time designing my invitations, and had them saved on their website. They then updated their site, and I was unable to access my work so I had to start at square one again (customer service told me this was a "glitch.") I rebuilt my invites, and tried to view a color proof online, but couldn't. CS told me it was another "glitch," but they would send me a black and white e-mail proof for free (they charge for black-and-white physical proofs, most companies don't) if I went ahead and placed my order, promising me they wouldn't charge my card. I tried to enter my addresses (shipping and billing) but couldn't get past the billing address page, it was saying that they didn't ship to PO boxes... I called CS once again and they told me that they "had never heard of someone not having a postal service box at their house" and that there was "no way around it." Then why ask for separate billing and shipping addresses??? Another glitch... Nice invitations, terrible website, worse customer service.

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