BRITTANY C.

Woot.com advertised a Razor scooter that accommodated a 13 year old, up to 220lbs. This is even the information received directly on the receipt for the purchase. I had no reason to doubt this information and I trusted Woot.com. However, when the product was unboxed( on video!), the instruction manual stated a weight limit of only 154lbs! Obviously, we were shocked. I went back into my email and looked at the receipt. Not only did Woot lie about the weight limit, they also falsely advertised this scooter as "new" condition. The scooter was clearly damaged on one particular part, as shown in photo. I reached out to Woot and let them know what had happened. They did not care, not one bit as NO resolution in any way, shape or form was ever offered to me. No replacement, no exchange, no credit, nothing at all. I would have been mortified if this falsely advertised product with it's chipped paint was sent directly to the recipient. They messed up the birthday present and they have no remorse. If this has happened to anyone else by Woot, it seems it's time for a lawyer to look at these product descriptions and hold Woot accountable.